· Delivery Address
VANNCAMP has supported sales in the USA and around the world.
P.O. Box or APO/FPO/DPO are NOT available now.
· Shipping Fees
U.S.A:
We offer free shipping on all orders. And we use FedEx, UPS, USPS, Ontrac, etc.
Other Countries:
We offer free shipping on orders over USD$280; Orders under USD$280 will incur a USD$50 shipping fee. In order to ship products to your hands as soon as possible, we only use AIRFREIGHT✈️ by default, such as China Post, FedEx, UPS, etc.
· We also bear the import duty and VAT, so you do not need to pay other fees. If the local customs has charged you with duties and VAT, please send us your payment voucher and we will transfer the money to you.
· In some countries, the post office may require the recipient to contact them to arrange delivery. In that case, the buyers should contact the post office to complete the receipt of the shipment themselves.
Additional Flat Shipping:
When a special product requires additional fixed shipping regardless of whether it reaches the free shipping amount, we will indicate the shipping amount on the product page. For example, weight over 50 pounds.
· Shipping Warehouses
U.S.A:
We currently have two local warehouses in the United States, located in Houston, TX and Chino, CA. Products in stock will be shipped randomly from these two warehouses. But when the items are out of stock in the US warehouse, we’ll ship from Wenzhou, China.
Other Countries:
We’ll ship your items from Wenzhou, China.
· Logistics
General Shipping Time:
Order cut-off time: 5 P.M.
– For US consumers, in-stock items are generally shipped on the next business day after the order is placed; back-ordered items will be shipped within 7 days.
– For other countries, the products will be shipped within 7 days after the order is placed.
General Delivery Time Estimate:
U.S.A: 2-6 days
Canada: 10-15 days
Europe: 10-15 days
Australia & New Zealand: 10-20 days
Other Region: 10-20 days
Please note: You can always check the shipping route with the shipping tracking number or order number as well as email here.
If you have not received the product after the above time, please contact us in time. We will check with the courier company as soon as possible.
· Changes to the order
Once your order has been confirmed, it can be changed or canceled only within 24 hours after making the order. If you wish to return a product, you must initiate the returns procedure as soon as you receive the item.
· Parcel not received
If you have placed an order and have not yet received the parcel even though the tracking status shows that it has been delivered. Please contact the carrier to locate your parcel as we have no control over the item once it has been bagged by the carrier. However, if the problem persists, please write to us at support@vanncamp.com and we will do our best to help you and solve the problem as quickly as possible.
Sometimes tracking information is not available. This could be due to technical issues that prevent tracking information from updating. In such cases, if you still cannot find your item, contact us at support@vanncamp.com and we will help you resolve the issue as quickly as possible.
· Shipping Damage
If your package is severely damaged and the product inside is visibly damaged, please do not sign for the item and reject it, or contact us to reship it.
· Contact Us
Phone: +86 17706816243
Email: support@vanncamp.com
