SHIPPING POLICY

· Shipping Location

VANNCAMP has supported sales in the U.S.A and around the world.

P.O. Box or APO/FPO/DPO are NOT available now.

· Shipping Fees

U.S.A:
We offer free shipping on orders over USD$50; Orders under USD$50 will be charged a USD$15 shipping fee.  We use FedEx, UPS, USPS, and Ontrac.

Other Countries:
We offer free shipping on orders over USD$280; Orders under USD$280 will incur a USD$50 shipping fee. In order to ship products to your hands as soon as possible, we only use AIRFREIGHT✈️ by default, such as FedEx or UPS.

· We also bear the import duty and VAT, so you do not need to pay other fees. If the local customs has charged you with duties and VAT, please send us your payment voucher and we will transfer the money to you.
· In some countries, the post office may require the recipient to contact them to arrange delivery. In that case, the buyers should contact the post office to complete the receipt of the shipment themselves.

Additional Flat Shipping:
When a special product requires additional fixed shipping regardless of whether it reaches the free shipping amount, we will indicate the shipping amount on the product page. For example, weight over 50 pounds.

· Shipping Warehouses

U.S.A:
Our warehouse is located in Houston, TX.  When the items are out of stock in the US warehouse, we’ll ship from Wenzhou, China.

Other Countries:
We’ll ship your items from Wenzhou, China.

· Logistics

General Shipping Time:

– For US consumers, in-stock items are generally shipped on the next working day after the order is placed; back-ordered items will be shipped within 7 days.
– For other countries, we will make them after receiving the order, and the products will be shipped within 7 days after the order is placed.
– For pre-sale items, we will highlight the shipping time on the product page.

General Delivery Time Estimate:
U.S.A:                                     4-10 days
Canada:                                10-15 days
Europe:                                 8-15 days
Australia & New Zealand:     12-20 days
Other Region:                      10-20 days
Please note: You can always check the shipping route with the shipping tracking number or order number as well as email here.
If you have not received the product after the above time, please contact us in time. We will check with the courier company as soon as possible.

· Shipping Damage

If your package is severely damaged and the product inside is visibly damaged, please do not sign for the item and reject it, or contact us to reship it.