You may encounter payment failures during the checkout process with Credit Card Payment or ApplePay Payment. Here are some common scenarios and solutions.
Credit Card Payment Issues
Scenario 1：
Transaction Do Not Honour. Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.
There could be several reasons for this, such as cross-border transactions, customer or bank-imposed limits, recent negative consumer behavior, etc.
Solution：
① Please try paying again. The card issuer may authorize the payment.
② Call the 800 number on the back of your card and ask your card issuer to authorize the payment. Then, try paying again.
③ Use a different card to pay.
Scenario 2：
Declined By Bank Risk System.Your payment request is declined, please contact customer service.
Solution：
① Use a different card to pay.
② Call the 800 number on the back of your card and ask your card issuer to authorize the payment. Then, try paying again.
Scenario 3：
Cannot Start 3D Authorized Service. / Cardholder Fail to Pass 3D Authorized Service. Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay.
Explanation about 3D Authorized Service – the official website of the German bank N26 has some useful descriptions: https://n26.com/en-eu/3d-secure
If you are unable to complete 3D verification, it may be due to the following reasons:
1. Forget the mobile phone number in the credit card bank system.
2. The mobile phone number is no longer used.
3. Mobile phone number cannot accept SMS.
4. Website system failure.
5. Using the credit card in different places
6. Inputting the wrong payment password for many times
7. Not entering the verification code in time
etc.
Solution：
① Use a different card to pay.
② Call the 800 number on the back of your card and ask your card issuer to authorize the payment. Then, try paying again.
Apple Pay Payment Issue
Scenario：
Apple Pay Button Not Appearing On The Payment Page
Solution：
- Device Compatibility
- Ensure you’re using an Apple device with Apple Pay activated and a card saved in your Apple Wallet.
- Mobile Safari on iOS 10.1 or later
- Mac running macOS Sierra or later
- Ensure you’re using an Apple device with Apple Pay activated and a card saved in your Apple Wallet.
- Browser Compatibility
- Please note that Google Chrome may not offer Apple Pay as a payment option, even on iOS/iPadOS devices. However, starting from iOS 16, Apple Pay may be functional in some non-Safari mobile browsers.
Should the problem persist, kindly consider utilizing an alternative payment method, like PayPal. We accept Credit Card, Apple Pay, and PayPal as payment methods.
We are an established company specializing in the manufacturing and distribution of van accessories. Our website has been operational for 3 years and has served thousands of satisfied customers across the United States, Canada, Australia, and Europe. Please check for more information on About Us page. We utilize secure payment gateways and do not collect your credit card information.
Consequently, you can safely complete your transaction with us. Enjoy your shopping!