RETURNS & REFUND POLICY

· Guarantee

– We accept returns within 30 days (from the date you receive the item).
– Warranty Period: 1 year.
We‘re 100% responsible for our product issues and make you 100% satisfied.

· Cases Of Return

① Wrong Product & Quality Issues

We are responsible for wrong products and any product defects caused by our negligence or parcel in transit. You can choose to reject or send it back to our local warehouse with the original packaging, and we will bear all the courier costs incurred. Please contact support@vanncamp.com for the prepaid shipping label. Then we’ll resend you a brand-new product, or you can choose to get a full refund. 

② Personal reasons

For returns due to personal reasons, you need to send the product back to our local warehouse with original packaging and bear the return shipping costs yourself, provided that the product does not affect secondary sales. We do not charge any other fees.

Upon receiving the returned item, we will issue a full refund after checking that the item is eligible for return.

· Return Address

U.S.:
Please return to your nearest local warehouse ——
① Online Seller RMA, 18501 Arenth Ave  #28593877, City of Industry California 91748 US
② Online Seller RMA, 2125 Gateway Blvd #28593877, Hebron Kentucky 41048 US
Recipient —— Online Seller RMA

Other Countries:
Please return to A313 Ruibo International Building, Xihu District, Hangzhou, Zhejiang 310012 China
**After you ship the product, please let us know the tracking number so that we can complete the refund more quickly. Thanks!

· Refund Time

When we receive a returned item or we agree to refund without returning the item, we’ll execute the refund on the day. Then, the specific arrival time of funds is determined by the processing progress of the bank or payment platform, usually it will arrive within 1 day.

For other unspecified matters, please ask customer service.

· Contact Us

Email:  support@vanncamp.com
Phone: +86 17706816243