· Guarantee
– Warranty Period: 1 year. We‘re 100% responsible for our product issues and make you 100% satisfied. The warranty period for the Portable Gazebo/Screen Tent is 18 months.
– We accept returns within 1 year for quality issues; meanwhile, we accept returns within 30 days for any reason (starting from the date you receive the item).
· Cases of Return
① Wrong Product & Quality Issues
We are responsible for wrong products and any product defects caused by our negligence or parcel in transit. You can choose to reject or send it back to our warehouse with the original packaging, and we will bear all the courier costs incurred. Please contact support@vanncamp.com for the prepaid shipping label. And we’ll resend you a brand-new product, or you can choose to get a full refund.
② Personal Reasons
For returns due to personal reasons, you need to send the product back to our warehouse with original packaging and bear the return shipping costs yourself, provided that the product does not affect secondary sales. We do not charge any other fees.
Upon receiving the returned item, we will issue a full refund after checking that the item is eligible for return.
We only accept returns due to customer remorse under the following conditions: the item is new and unused. For items that have a manufacturer’s seal, the manufacturer’s seal must not be open. The item must not be damaged due to customer handling or use. The item must be in the original packaging with all original accessories.
Please contact us first before initiating the return process. We will be happy to assist you.
If returning for personal reasons: Please provide us with the courier tracking number when returning the product. This will allow us to track the return and maintain accurate records.
· Return Address
U.S.:
Please return to this local warehouse ——
① 131 Marcellin Dr #73972876 City of Industry California 91789 US
② 2125 Gateway Blvd #73972876 Hebron Kentucky 41048 US
Recipient (must be included): Online Seller RMA
For return address information regarding ladders, roof racks and decking panels, please contact us first.
Other Countries:
Please return to Room 301-29, Building 8, No. 999 Jingxing Road, Cangqian Sub-district, Yuhang District, Hangzhou, Zhejiang 311121 China
**After you ship the product, please let us know the tracking number so that we can complete the refund more quickly. Thanks!
· Refund Time
Refunds will be issued within 3 days of receipt of the returned product. Then, the specific arrival time of funds is determined by the processing progress of the bank or payment platform, usually it will arrive in 5-15 days.
For other unspecified matters, please ask customer service.
Contact Us
Phone: +86 17706816243
Email: support@vanncamp.com
